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Enhance Performance & Delight Customers
Mint Ops is an operational excellence consulting firm specialising in Lean transformation, process improvement, and operating model design for UK companies.
We help businesses to identify waste, optimise workflows, and build sustainable high-performance operations.
Our Story
Mint Ops was founded by Sam Lawford, a Lean leader with over a decade of experience involved in and transforming insurance operations.
With deep expertise in Lean, Six Sigma, Systems Thinking, and Agile methodologies, We have led transformation initiatives that delivered £2.6m+ in annual savings, Identified 30,000+ hours of waste reduction opportunities, Increased NPS scores by 50% and reduced complaints by 70%.
Our approach combines rigorous methodology with practical implementation, for example we established and led a Claims Lab - a live experimentation environment that developed and proved innovations before scaling them enterprise-wide. This pragmatic, results-focused approach helps clients achieve sustainable operational improvements that stick.
Certified in Lean and experienced in both front-line operations and strategic transformation, we bring a unique perspective that bridges the gap between executive vision and operational reality.
Our Insights & Case Studies
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